Berlin spandau Not installed in tour list

  • Hello,

    When I try to start a bonus tour for Berlin spandau I get this in the list of tours:

    Not installed. (see attachment)

    Berlin spandau is the default map. How can I fix this?


  • Hello,

    When I'm try to start a tour on the bonus tour list from berlin spandau I will get message Not installed (see Attachment.) How can I fix this because it's the base map?

  • Hey sandervh,


    Thank you very much for your ticket. I combined both - the one you opened in the Control Center-area and the one here.


    Please be so kind and provide us your BCS logfile. As well please start the start-admin.bat from the BCS-folder as administrator, navigate to the moment the upcoming note comes up and send us the output from the cmd-window.


    Can you drive other tours on the map when you try a spontaneaus tour?


    Thank you!

  • Hey sandervh,


    Is the problem still present? Sadly you haven't replied in a week.


    Please give us some feedback and provide the mentioned logfile so we can help you fix the issue. Otherwise we'll see this case as solved.


    Thank you in advance.

    Mit freundlichen Grüßen/Kind regards

    Sebastian G.

    Supporter

    - PeDePe -